Responsible Gaming

Every form of gambling carries the risk of financial loss. No strategy or system can guarantee a win, and it is important to approach betting with clear expectations from the start.

Responsible gaming is about staying in control of your choices. At Spinrise, Canadian players have access to a range of tools designed to support safe gambling habits and protect both financial and emotional wellbeing.

Set a Budget Before You Play

Decide on an amount you are comfortable losing before you begin. Never exceed that amount, regardless of outcomes. Gambling should never be used to recover lost funds.

Use Built-In Limit Controls

Spinrise allows players to set deposit, loss, and wager limits directly from their account settings. These tools help you stay within your personal boundaries without relying solely on self-discipline.

Take Regular Breaks

Long gambling sessions can affect judgement and lead to impulsive decisions. Session time limits and cooling-off periods are available to help you step away and return with a clear head.

Treat Gambling as Entertainment

Gambling is a leisure activity, not a source of income. Keeping that perspective helps maintain a healthy relationship with betting over time.

Monitor Your Habits

Review your playing history regularly. Noticing changes in your behaviour early gives you the opportunity to adjust before problems develop.

Gambling addiction can develop gradually, and it is not always easy to identify in its early stages. Being aware of the warning signs is an important step toward getting the right support.

The following indicators may suggest that gambling has become a harmful pattern:

• Spending more time or money on gambling than originally planned
• Feeling restless or irritable when attempting to cut back or stop
• Returning to gamble after losses in an attempt to recover money
• Lying to family members, friends, or colleagues about gambling activity
• Neglecting work, school, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling sessions
• Using gambling as a way to escape stress, anxiety, or difficult emotions
• Continuing to gamble despite repeated negative financial or personal consequences
• Failed attempts to reduce or stop gambling on your own
• Losing interest in hobbies or activities that were previously important to you

If several of these signs apply to your situation, seeking professional help is a reasonable and important step. Gambling addiction is a recognised condition, and effective support is available in Canada.

Addressing gambling addiction requires a combination of personal awareness and practical action. The following recommendations can help you regain control and protect your wellbeing:

• Set firm deposit and loss limits through your Spinrise account to establish clear financial boundaries
• Use the self-exclusion feature to temporarily or permanently block access to your account if needed
• Activate session time alerts so you are reminded when you have been playing for an extended period
• Avoid gambling when feeling stressed, upset, or under financial pressure, as these states increase risk
• Inform a trusted friend or family member about your situation so they can offer accountability and support
• Remove saved payment details from your account to add friction to impulsive deposit decisions
• Replace gambling time with structured activities such as exercise, socializing, or creative hobbies
• Reach out to a professional counsellor or addiction specialist who has experience with problem gambling
• Contact national or provincial support organizations that provide free, confidential guidance
• Allow yourself time to recover without guilt. Progress is rarely linear, and asking for help is a sign of strength

No one should navigate a gambling problem alone. A number of trusted organizations across Canada offer free, confidential support for individuals and families affected by gambling addiction.

• Responsible Gambling Council (RGC) – Canada’s leading organization dedicated to problem gambling prevention and research
• ConnexOntario – Free mental health, addiction, and housing information for Ontario residents, available 24/7
• Gambling Support BC – Province-wide resources, self-help tools, and counselling referrals for British Columbia
• Fondation Mise sur toi – Problem gambling support and prevention services for Quebec residents (available in French)
• Alberta Health Services – Problem Gambling – Treatment and counselling programs for Alberta residents
• Problem Gambling Institute of Ontario (PGIO) – Clinical resources, education, and treatment support for Ontario
• Canadian Centre on Substance Use and Addiction (CCSA) – National research and policy resources related to gambling and substance use
• Gamblers Anonymous Canada – Peer support meetings and recovery programs available across Canadian provinces

If you are experiencing difficulties related to gambling, the Spinrise support team is available to assist you. Reaching out directly allows the team to help you activate protective tools, adjust your account settings, or guide you toward appropriate external resources.

You can contact Spinrise support through the following channels:

• Live Chat: Available directly on the Spinrise website for immediate assistance
• Email: Send a message to the support team at any time for non-urgent inquiries
• Help Centre: Access the self-service knowledge base for guidance on account controls and responsible gaming tools

All communications are handled with confidentiality and without judgement. Support agents are trained to assist with responsible gaming concerns and can connect you with additional help if required.